We aim to ensure every client is satisfied with our men’s haircut and styling services. Please carefully review the following policies regarding appointment cancellations and refund requests.
- Appointment Cancellation
If you have not yet received the service and wish to cancel your appointment, please contact us at least 24 hours in advance. For orders eligible for a refund, we will process the refund once the cancellation request is confirmed.
- Refund Request Timeline
If eligible for a refund, please submit your request within 7 days of the cancellation or the occurrence of the issue. Requests made after this period may be subject to review based on specific circumstances and applicable laws.
- Unused Services
If you have purchased a service package but have not yet received the service and submit a cancellation request within the specified timeframe, we will process the refund in accordance with the order details and applicable laws. Eligible refunds are typically issued via the original payment method.
- Completed Services
As men’s haircuts, grooming, and styling are services actually rendered, refund requests based on changes in personal preference are generally not accepted once the service is complete. If the service was not provided in accordance with the confirmed package details, please contact us within 48 hours of service completion to explain the situation; we will provide a reasonable solution based on the specific circumstances.
- Late Arrivals and No-Shows
If you fail to arrive at the scheduled time, or if significant lateness due to personal reasons prevents the service from being performed, the appointment may be treated as unused or cancelled. Eligibility for a refund will be determined based on the specific circumstances, the appointment schedule, and applicable laws.
- Refund Processing Time
Once a refund request has been reviewed and approved, we typically process the refund within 5–10 business days. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or payment service provider.
- Return Address
As this website sells men’s haircut and styling service packages rather than physical goods, there are generally no physical items to mail back or return; therefore, there is no return address in the traditional sense.
Address: 187 Hertford Rd, London, England, N9 7EP
If additional documentation is required due to issues with an order, appointment, or service, please contact us first using the contact details provided on the website, and we will advise you on the appropriate procedure based on the situation.
8. Contact Us
To cancel an appointment, request a refund, or make an inquiry, please contact us via the email address, phone number, or contact form listed on our website. When submitting a refund request, please provide your order details, the appointment date, and the reason for the refund so that we can verify the request as quickly as possible.